Frequently Asked Questions

Have Questions? We have answers.

See below for a list of frequently asked questions about Hope Force. If you don't find what you're looking for feel free to send your questions to and someone from our team will get in touch with you.

How do I update my address for my monthly donation receipts?

You will need to update your new contact information please sign in to your Neon account (click "Login" in the upper right hand corner) to update address, recurring donations and anything else related to your profile

How much of my donation reaches the project

Just over 90% of all funds go directly into the programmatic activities of the organization

How do I know that my money is being used responsibly?

Hope Force undergoes an outside financial audit and files a Form 990 with the IRS on an annual basis. These can be obtained upon request.


I can’t find an answer to my question…

If you still have a question about HFI, please contact and we will be happy to assist you.

What is the difference between a Reservist and a Volunteer?

A Reservist has successfully completed our 2-day training, and is eligible for rapid deployment within 24-48 hours after a disaster event.  A volunteer is someone who has not yet taken the training but may be eligible for deployment weeks and/or months after the initial event, through our recovery/rebuild phases.   For details, please email

I’m a Reservist and but I’ve forgotten my username and/or password for the Reservist’s Corner?
How do I update my address/phone number?

Please send any contact updates to

How can I change my monthly donation amount?

If you wish to make changes for your online monthly donation, you can do that on our Donate Page and click on the "Login to Edit a Recurring Donation".

Will you share my information with other organizations?

No.  We are committed to protecting your information and do not share it with any other organization.

How do I make a donation online?

Go to our Donate Page and simply fill in your information. Please ensure the credit card type is selected.   You may also select from the drop-down menu any special purpose you wish for the donation and add a note in the Special Notes box also.

If you wish to donate to a specific Hope Force staff person, please select “Hope Force Staff Member” from the drop-down menu, and include the staff person’s name in the Special Notes section.

Where and when is your next training?

HFI in-person Reservist training is held throughout the year in various locations across the United States, Mexico and Canada. Once training dates and venues are confirmed, we post the information on the in-person training page of our website. HFI has also developed an online version of our training that can be taken at your own pace. You can check it out here.

Does HFI run medical projects in the U.S.?

Our medical focus at the moment is in Haiti and Nepal.  We do not currently have any medical projects scheduled in the U.S.

What skills or experience do I need to volunteer?

You don’t need any specialized skills to volunteer. Our volunteers come from diverse backgrounds and from all walks of life, with skills ranging from construction to administration.  Age-wise, our volunteers consist of young people to seniors.  Certain rebuild teams may require specialized skills (i.e., roofers, electricians, carpenters, plumbers). The nature of disaster response can be gruelling and conditions can be challenging (i.e. sleeping on the floor, long days in hot and humid weather, etc).

For more information, please contact

Can my family join me on a deployment? I would like to bring my child(ren) – is there a minimum age?

We generally ask that children be at least 16 years old to participate with their parent(s) in a deployment, but there can be exceptions depending on the nature of the deployment.  Please contact us at for more details.

Is there any paperwork required to deploy?

Yes, we require a current Field Form, a Spiritual Leader Reference and a background check from our screening company (renewable every 2 years). Please contact us at for more details.

How can I get more information about deploying?

Please go to the “Get Involved” and “Disaster Response” page for more info or email us directly at

Do I have to be a Reservist before I can join a deployment or rebuild team?

To deploy in the immediate aftermath of a disaster (within 24-48 hours), we require that our volunteers successfully complete the HFI Disaster Response Intensive training.  Opportunities to serve as a non-trained volunteer are available on a case-by-case basis.  This depends on the severity of the disaster and a number of other variables. For rebuild teams, we often accept volunteers who have not yet attended our training, depending on the specific deployment.  Please contact our Deployment Department at for further details.

What are the expectations after I’ve completed the training? Do I have to go on every deployment?

No, not at all.  You are not expected to join every deployment team.   We realize the majority of people cannot immediately leave for a disaster event when the initial call goes out.   It is up to you to determine if it’s an appropriate time for you to deploy; it might even be later in the disaster event. Of course, it is our hope that you will look for opportunities to put your training into practice on a deployment.

What happens after I complete the training?

Once you have successfully completed the training for responders, you will be a HFI Reservist and eligible to deploy immediately (within 24-48 hours) after a disaster event.  When Hope Force will be responding to a disaster, we will send out communication asking for Reservists who are available for rapid deployment to contact our Deployment Department.

Do I have to be a Christian to volunteer or take the training?

You do not have to be a Christian to volunteer or take the training.  We are a faith-based organization and as such we operate following Christian values. HFI stresses the importance of the relational, emotional and spiritual aspects of effectively meeting the needs of those who have suffered loss.